Returns Policy

Effective Date: 4 June 2025

Website: https://schoolcomputers.co.uk
Company Name: School Computers Ltd
Registered Address: Bristol & Bath Science Park, Unit 001, Emersons Green, Bristol, BS16 7FR, United Kingdom

1. Introduction
At School Computers Ltd we your satisfaction is important to us. We aim to provide quality technology products, accessories, and IT solutions with reliable service to match. However, we understand there may be occasions when a return, exchange, or refund is necessary.
This Returns Policy sets out your rights and our obligations in relation to returns, exchanges, and refunds of products purchased from https://schoolcomputers.co.uk. It applies to all customers in the United Kingdom and complements your rights under the Consumer Rights Act 2015 and other relevant UK laws. Please read this policy carefully before making a return request.

2. Eligibility for Returns
2.1 General Eligibility
You may return an item to us if:
The item is defective or damaged upon delivery.
You change your mind within the 14-day cooling-off period (for online purchases).
The item was sent in error (wrong item received).
The item does not match its online description.

2.2 Ineligible Items
We do not accept returns for the following:
Items returned more than 14 calendar days after delivery (unless faulty).
Software or digital products that have been downloaded or activated.
Perishable goods or consumables (e.g., printer ink, batteries) once opened.
Products without original packaging or missing accessories.
Items marked as “non-returnable” on the product page.
Custom-built or personalised equipment (unless faulty).

3. Change of Mind Returns
3.1 Your Right to Cancel
Under the Consumer Contracts Regulations 2013, UK customers have the right to cancel online purchases within 14 days from the date of delivery.

To be eligible:
The product must be unused and in resalable condition.
All original packaging, manuals, accessories, and promotional items must be included.
You must inform us in writing (email or return form) of your intent to cancel.
3.2 Return Shipping
For change-of-mind returns:
You are responsible for return postage.
We recommend using a tracked and insured service.
If a return is lost or damaged in transit, we may be unable to process the refund.

4. Faulty, Damaged, or Incorrect Items
4.1 Damaged on Arrival
If an item is delivered in visibly damaged condition, please:
Take photographs of the package and product.
Notify us within 48 hours of delivery.
Do not dispose of the packaging until instructed.

4.2 Faulty Products
If your item develops a fault within 30 days of delivery:
You are entitled to a full refund, repair, or replacement (your choice).
After 30 days but within 6 months, we may first attempt a repair or replacement before issuing a refund.
For faults occurring after 6 months, you may still have a right to repair or partial refund, depending on usage and product lifespan.

4.3 Incorrect Items
If we ship you the wrong item:
Notify us within 7 days of delivery.
We will cover return shipping and promptly dispatch the correct product.

5. How to Initiate a Return
5.1 Steps
1. Visit https://schoolcomputers.co.uk/returns or email us at returns@schoolcomputers.co.uk.
2. Provide your order number, reason for return, and any supporting information (e.g., photos for damaged items).
3. We will issue a Return Merchandise Authorization (RMA) number and provide return instructions.
4. Pack the item securely using original packaging if possible.
5. Clearly mark the RMA number on the outside of the package.
6. Send the item to the address provided.
5.2 Return Address
Returns must be posted to:
Returns Department
School Computers Ltd
Bristol & Bath Science Park
Unit 001, Emersons Green
Bristol
BS16 7FR
United Kingdom

6. Refunds
6.1 Processing Time
Once we receive and inspect the returned item:
Refunds are processed within 5–10 working days.
You will receive confirmation via email.
6.2 Refund Method
Refunds will be issued to the original payment method. If this is not possible, we may issue a store credit or bank transfer upon agreement.
6.3 Partial Refunds
In certain circumstances, we may offer a partial refund, such as:
Missing or damaged components.
Obvious signs of use.
Returns after the 14-day period (at our discretion).

7. Exchanges
7.1 Conditions
Exchanges are possible if:
The item is faulty or not as described.
The replacement item is in stock.
The original item is returned in acceptable condition.
If you would like a different product or configuration (e.g., higher RAM), please request a return and place a new order.

8. Warranty Returns
8.1 Warranty Coverage
Most new products come with a manufacturer’s warranty of 12–24 months. Refurbished items typically include a 6-month warranty from us.
If your item fails within the warranty period:
Contact our support team for troubleshooting.
If unresolved, we’ll provide instructions for repair, replacement, or return.
8.2 Extended Warranty
If you purchased extended warranty coverage, additional terms will apply as outlined in your policy documentation.

9. Business and Education Orders
For B2B and educational purchases:
Returns may be subject to a restocking fee (typically 10–20%).
Custom quotes, large orders, or special configurations are non-refundable unless faulty.
Credit terms and return windows may vary based on contract.
Please refer to your purchase agreement or contact your account manager for tailored return support.

10. Return Shipping Guidelines
Always use adequate protective packaging.
Include your RMA number and order details.
Keep proof of postage and tracking information.
We are not responsible for loss or damage during transit unless the courier was arranged by us.

11. Refusal of Returns
We reserve the right to reject returns if:
Items are returned outside the eligible window.
There is clear evidence of misuse or accidental damage.
Packaging is missing or severely damaged.
Products are returned without prior approval or RMA.

12. Restocking Fees
In some cases, we may deduct a restocking fee from your refund (typically 10–15%) for:
Opened items returned without fault.
Returns initiated beyond the 14-day window (at our discretion).
Business or bulk returns.

13. Digital and Software Products
We do not accept returns on:
Downloaded or activated software.
License keys that have been redeemed.
Digital products marked as non-returnable.
This is in accordance with UK regulations on digital content. If you experience technical issues, please contact our support team for troubleshooting assistance.

14. Returns FAQ
Q: How long do I have to return a product?
A: 14 calendar days from the delivery date for standard purchases. Faulty items may be returned within 6 months or under warranty.

Q: Do I have to pay for return shipping?
A: Yes, unless the item is faulty, damaged, or incorrect.

Q: Can I return an item bought with a discount code?
A: Yes, you will be refunded the amount you paid (after discount), not the full original price.

Q: What if I miss the 14-day window?
A: We may still accept returns at our discretion. Contact us for support.

Q: How do I return a gift?
A: The return process is the same, but refunds can only be issued to the original purchaser.

15. Customer Support
If you need assistance, please contact our Returns Team:
Email: returns@schoolcomputers.co.uk
Phone: 0204 583 4045
Hours: Monday–Friday, 9am–6pm GMT
Website: https://schoolcomputers.co.uk/returns

16. Policy Updates
We reserve the right to modify this Returns Policy without notice. The latest version will always be available on our website. Please review it before making a purchase or initiating a return.

Thank you for shopping with School Computers Ltd. Your satisfaction and confidence are our priority.